Printing & Imaging

Operating in a highly competitive environment, manufacturers of large-scale printers, plotters, scanners, flexographic systems and imaging equipment depend on aftermarket services for profitability. One of the strongest competitive advantages is delivering premium system performance.

NextNine Service Automation (NSA) enables printing and imaging system vendors to enhance the end user experience and boost customer satisfaction. NSA offer field proven scalability, endless flexibility to service a wide array of assets, and customer usage insight which can be leveraged to introduce new and advanced services to the market.

NextNine allows printing and imaging system manufactures to:

  • Maximize system reliability and uptime by proactively preventing problems
  • Remotely monitor consumables usage (inks, printing plates, films, etc.) and automate just-in-time supply
  • Automate support processes such as data collection, problem diagnosis and root cause analysis
  • Trigger usage-based maintenance to ensure optimal asset performance
  • Leverage remote service to launch "pay-per-use" or "product-as-a-service" offerings
  • Remotely perform software and firmware updates to minimize costly field dispatches
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.