Information Technology

Multi-vendor environments are a mainstay in today's IT marketplace. As IT systems vendors, you are increasingly expected to ensure service deliverability even in such complex multi-vendor environments – a task made especially challenging when it comes to identifying problem source.

 

 

NextNine Service Automation is not a standard IT monitoring platform. Designed for customer service organizations of complex business critical systems, NextNine allows you to remotely service your system at your customer site and aggregate all customer sites in a single view. NextNine is flexible and goes beyond standard monitoring to discover and analyze problem symptoms that are unique to your product. With NextNine you can proactively discover problems, receive configuration and diagnostic information with a single click to discover root cause, and remotely execute corrective routines.

 

NextNine enables Information Technology vendors to:

  • Prevent downtime by proactively identifying and automatically resolving issues 
  • Monitor the entire related systems to quickly determine root cause in complex multi-vendor environments including databases, applications and network elements
  • Meet SLA targets
  • Ensure compliance with SOX, HIPAA, CFR Part 11 and more  
  • Enable efficient, cost effective scaling so you can support more customers
  • Provide insights on product usage to help deliver products your customers want

 

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.