Medical

In the medical systems market, remote service is quickly becoming a de-facto standard. Pressured with high field service costs and uncompromising demand for reliability from hospitals and clinics, Medical devices and software manufacturers turn to smart services to not only prevent disruptions that impact patient care but also to create innovative business models that allows them to compete more effectively.

 

NextNine Service Automation enables healthcare vendors to create remote service offerings that quickly impact the bottom line. With NextNine, you can proactively discover, diagnose and resolve issues at the symptom stage, often before patient care is disrupted. By collecting and analyzing system data remotely, medical equipment vendors can also ensure their systems are operating and maintained at optimal performance. NextNine's built in security features ensure compliance with HIPAA and 21CFR Part 11 during the entire support process.

 

NextNine allows healthcare vendors to:

  • Leverage remote service to launch "pay-per-use" or "product-as-a-service" offerings
  • Optimize the flow of consumables by remotely capturing product usage information
  • Remotely perform product upgrades that save on costly field dispatches
  • Maximize system uptime by proactively and automatically discovering and resolving issues
  • Provide customer and product insights as well as trend analysis reports that help you deliver services your customers want
  • Neutralize operating environment issues and their impact on system performance
  • Ensure compliance with regulations such as HIPAA and 21CFR Part 11

 

Medical Customers 
    

 

Allscripts uses NextNine to scale its support organization efficiently and remotely service its Electronic Medical Records (EMR) offerings. Allscripts radicallly reduced the amount of critical issued and became a trusted advisor to its customers.

 

GE Healthcare use NextNine to proactively support its medical imaging (RIS/PACS) product line.

 
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.