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Webinars

The Truth Behind Proactive Support featuring Openwave

Join Keith Mellor, Chief Support Architect at Openwave, and discover best practices, lessons learned and results from Openwave's implementation of proactive support automation

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Getting Customers to Willingly Pay for Your Services

Listen to support guru Phil Verghis and NextNine discuss Value Added Services. Learn how you can create and offer the kind of value added services that customers want!

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Allscripts Case Study Webinar
Join Allscripts, NextNine and Salesforce.com to learn how Allscripts harnessed Support Automation to support their enterprise application customers.
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Aberdeen Group - The Evolution of Remote Product Service
In this report entitled "The Evolution of Remote Product Service and the Emergence of Smart Services, Getting Smart about Service Revenues", Aberdeen Group Analyst Sumair Dutta benchmarks best-in-class companies and their approach to deploying smart services.
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IDC - Enabling the New Breed of Support Provider

IDC Analyst Dan Yachin evaluates NextNine Service Automation and the benefits of its use by Motorola Connected Homes

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Harvard Business Review - How to Sell Services Profitably

This article, published in the Harvard Business Review, lays out a simple four step plan to launch fee based value added services. See how leading companies have used these steps to reap rewards.

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Allscripts
Read how Allscripts achieved support scalability by using NextNine
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Comverse
See how Comverse reduces downtime and delivers more efficient service with NextNine Service Automation service
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airwide solutions

NextNine enables airwide solutions to launch proactive managed services. Read this case study to see how

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NextNine Service Automation Datasheet
This datasheet provides an overview of NextNine Service Automation, its business benefits, key features and technology.
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NextNine Enterprise Integration

This datasheet describes how the NextNine Remote Service Plaform transforms business processes by integrating with CRM and ERP solutions.

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ROI for Profitable Service and Support
See how NextNine enables you to ensure Return on Invenstment
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NextNine for Telecom and Broadband Providers
This datasheet encapsulates how NextNine helps Telecom and Broadband vendors overcome their support challenges and the benefits NextNine delivers.
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NextNine for Healthcare Providers

System uptime and efficient support is imperative for vendors to the healthcare space. This document provides information on how NextNine enables these vendors to ensure compliance and uptime while increasing customer satisfaction and lowering costs

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NextNine JumpStart Service
This datasheet provides an overview of the JumpStart package designed to enable new NextNine customers to derive value from the NextNine Service Automation platform within 60 days.
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NextNine CARE Service
This datasheet provides an overview of the CARE Package - an annual service delivered by NextNine’s professional services team.
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Economic Report TV Segment

The Economic Report, an educational TV show appearing on Fox News and CNN, features a segment on NextNine and its customer, process automation leader - Invensys.

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Allscripts Testimonial (8 Minutes)

In this video John Nebergall, Senior VP Client Support at Allscripts, talks about the challenges Allscripts faced and how his team overcame them by using NextNine Service Automation to proactively discover and automate the resolution of problems.

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Allscripts Testimonial (3 Minutes)

A shorter version of the video testimonial by John Nebergall, Senior VP Client Support at Allscripts

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