Technical Support

If you are an existing customer and would like to open a support case please log-in to our customer section.


 

Standard Support

Our standard support package includes:

  • Web, email, and phone support during business hours
  • Product upgrades and patches
  • New literature, product tips and best practices published regularly by our support team

 

Extended Support

Extended support includes all the features of standard support - delivered 24x7x365.

 

Premium Support

Premium support includes all the features of Extended Support, as well as the following benefits:

  • Proactive support - NextNine will install a Virtual Support Engineer that continuously monitors its system to proactively detect and solve problems
  • A dedicated Technical Account Manager
  • Improved SLAs
  • Priority case handling

 

 

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.