JumpStart Service
Overview
NextNine’s JumpStart service was designed to enable new NextNine customers to derive value from the NextNine Service Automation platform within 60 days.
Delivered as a series of discovery sessions, training sessions and hands-on workshops, the JumpStart service is a proven process that is based on NextNine’s collective experience of working with some of the world’s leading service organizations to deliver successful Remote Product Service (RPS) offerings.
JumpStart service deliverables include:
- A roadmap for your remote service offering, complete with milestones and measurable goals.
- An operational NextNine Service Center.
- Role-based training of all relevant employees, complete with best practices and methodologies.
- Joint design and implementation of a handful of select use cases using NextNine best practices.
- A deployed and operational Virtual Support Engineer™ (VSE) at a live customer site(s).
Approach
The JumpStart service is delivered via a series of onsite meetings by NextNine’s professional services team. The progression time between each phase of the JumpStart service may vary between customers, but the overarching goal is to derive value from the solution within the first 60 days.
The JumpStart Service typically includes the following phases:
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Discovery Workshop – most organizations undergo some planning activities prior to purchasing the NextNine platform. However, the discovery workshop refines and prioritizes the organization’s goals and milestones for its remote service implementation. At the end of the workshop, a detailed plan for the remainder of the JumpStart service is formulated.
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Solution Architecture – an assessment of the technological environment that is required for a successful implementation. This includes hardware sizing, topology (e.g. high-availability) and configuration at both the service provider and the end-customer site.
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Installation – installation of the NextNine Service Center, in adherence to the requirements identified in the solution architecting phase.
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Training – a series of training sessions designed to train the full range of users (Operators, Administrators and Developers) of the NextNine software.
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Organization Readiness – review and design of organizational processes that are affected by remote service.
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Joint Rule Development – joint design and development of a select number of use-cases by NextNine’s professional services engineers and the customer’s team in adherence to proven best practices and methodologies.
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Roadmap Formulation – development of objectives, milestones and metrics that assure proper progression beyond the JumpStart service.