Implementation and Development

Our implementation and development services ensure the efficient and smooth operation of the NextNine Service Automation platform in your organization. Our goal is to help you deploy your offering to customers quickly and easily. Some of these services are incorporated in our JumpStart Service – available to new customers.

  • System design – our experts can assist in the architectural design that best fits your industry and customers’ needs. This includes system networking, hardware and configuration
  • Rule development – our developers can either develop on your behalf or assist your engineers with developing both generic and unique rules required to support your system
  • Integration – many of our customers have integrated NextNine with existing enterprise systems such as ERP, CRM and knowledge-bases. Our system experts can develop, assist or consult on the best methodology for such integration


NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.