Scalability and High Availability

On its 5th major version since 2002, the NextNine platform demonstrates field-tested scalability to support the largest of deployments. Global organizations rely on the NextNine platform to allow thousands of users to support tens of thousands of devices in the field, with millions of data collection transactions.

  • High-Performance VSE – NextNine’s Virtual Support Engineer includes multiple mechanisms for scalability and load balancing, ensuring multiple users can efficiently access multiple devices using a single VSE instance
  • Enterprise-Grade Storage – NextNine’s embedded enterprise database scales to support massive amounts of data collected from customer sites over long periods of time
  • Redundancy and High-Availability – the NextNine Service Center can be deployed in clustered environments for additional availability and fault-tolerance
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.