Business Intelligence

NextNine Analytics™ (NNA) is a service analysis solution that allows vendors to leverage real-time data collected through the remote monitoring of their own products within the end-customer environment.


The NNA platform helps translate all data collected and actions performed on your products to insightful and actionable information for both your service organization and your customers.


Using the embedded, cutting-edge Business Intelligence engine, users can generate reports and dashboards that track and demonstrate the value generated by the NextNine remote service platform. Several dashboards and reports are built-in to the platform and you have infinite flexibility to create your own.

 

NextNine Analytics helps you turn isolated service issues into actionable items that guide the entire enterprise and help create a new customer experience.

  • Track key performance indicators (KPIs) including number of alarms generated by your products, system downtime and resolution time 
  • View trends and analysis of how your products perform and are being used over time  
  • Provide reports to your customers that demonstrate the value of remote service by providing details about the activities you performed remotely and how they meet service level agreements (SLAs) 
  • Provide reports internally to demonstrate time saved and/or revenue generated using remote service
  • Use a variety of ready-made reports and/or easily create custom reports and dashboards 
  • Import reports to common formats such as PDF and Excel


With NNA it’s is easier than ever before to provide the exact data to the right functionaries at a variety of formats. Building on the power of the comprehensive, high-performance Oracle Business Intelligence Enterprise Edition (OBIEE) platform, NextNine Analytics is based on the unique Nextnine data model and has been optimized for customer support, maintenance and operation workflows.


NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.