Enterprise Integration

The NextNine Service Automation platform can integrate with other enterprise applications used by our organizations, such as CRM or ERP. Such integration allows your organization to automate and enhance business process with live data collected from customer sites.


Typical use cases for integration include:

  • Automatically opening service requests (tickets) when an alarm is received from a product in the field
    Optimizing field service based on product usage information
  • Streamlining the flow of consumables by monitoring actual usage levels
  • Updating asset management systems with real information collected from assets in the field


Download our enterprise integration datasheet for more information on how NextNine integrates with enterprise applications.

 

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.