Presales Engineer

POSITION
We are looking for a dynamic individual with high energy and drive to support sales cycles in Europe, Israel and eventually in Asia and interact with our prospective customers during the sales process.


RESPONSIBILITIES/DUTIES

  • Gather workflow and technical information on the customer support environment, including but not limited to main pain points, hardware and operating systems, and networking infrastructure, with a special emphasis on customer support processes. 
  • Delivering product presentations and demonstrations to prospect customers and their technical and management personnel.
  • Explaining the technical features and benefits of the solution to prospective organizations. 
  • Comparing the company’s solution to existing solutions and to those of a competitor's products.
  • Communicating internally with the pre-sales team in North-America, with sales and product managers regarding customer requirements and ensuring proactive communications with prospects to maintain customer satisfaction.
  • Preparation, product installation, on-site support and summarizing lab trials at prospects’ sites including writing relevant product scripts and configuration.
  • Developing growing long-term relationships with prospects and customers. 
  • Managing Proof of Concept (POC) activities at prospects with the indirect management of professional services resources. 
  • Help forming the business case and ROI model for the specific prospects. 
  • Completing RFIs/RFPs. 
  • Providing technical presentations at trade shows and conferences and handling prospects’ technical questions. 
  • Help generate leads in conferences and trade shows, whether as presenters or visitors. 
  • Help generating leads through researching likely prospect companies and cold calling on personnel within those companies.
  • Managing prospect expectations to what the company can deliver in timely manner while still getting the business. 
  • Contribute in creating and improving the pre-sales methodology and the demo tools and collateral, maintaining the NexNine Demo environment. 
  • Study the main company verticals to understand the implications of industry trends, competition and technology trends and developments.


REQUIRED SKILLS/EXPERIENCE

  • Minimum of 5-10 years as a Presales Engineer in the high-tech industry. Specific experience in the IT, telecom, process automation or medical system/device industries is a plus. 
  • Deep understanding of customer support processes, managed services for complex systems.
  • Sharp thinking: ability to quickly grasp customer requirements, conceptualize solutions and present ideas on the spot
  • Ability to communicate with executives and technical managers, as well as support engineers in large corporations. 
  • Excellent English written and verbal communication skills: ability to create WOW effect by preparing and delivering presentations to large audiences, demonstrating domain knowledge. 
  • Commanding knowledge of the following technologies: Perl scripting, Networks, Visual Basic scripting.
  • Knowledge of the following technologies is an advantage: Information security (CISSP), CRM/ERP (specifically Oracle and SAP), Customer support technologies (Knowledge bases, field service etc.).
  • Degree in computer science or equivalent experience. MBA is an advantage. 
  • Cooperative and can-do attitude. 
  • Must be willing to travel to client sites (~50%).
  • Self-starter who takes the initiative in finding ways to help the sales organization find and win business.
  • Must be able to work independently without close supervision.

 

To submit your application, please send your CV to jobs@nextnine.com and reference the job title in the subject line.

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.