Technical Support Engineer

POSITION

The Technical Support Engineer will support NextNine's world-wide customer base which consists of top-tier companies in Process Control, Telecommunication, Healthcare and other industries. The Technical Support Engineer’s challenging role requires deep understanding and knowhow of NextNine’s product for quick and effective customer case solution. During the training period, the Technical Support Engineer will acquire broad technical knowledge in various fields such as networking, operating systems, and security.

RESPONSIBILITIES/DUTIES

Answering and solving customer calls, lab analyzing support cases, finding the root cause and offering quick solutions and fixes.

  • Installing NextNine’s software and conducting frontal/phone customer trainings. 
  • Deep understanding of NextNine’s product and solutions, including development capabilities.
  • Developing and sharing technical best practices with NextNine’s customers.
  • The role includes shifts and on-call duties that extend standard office hours.

REQUIRED SKILLS/EXPERIENCE

  • 1-2 years of technical support experience.
  • Strong sense of teamwork, integrity, self motivation, positive attitude, and problem solving abilities.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree (or final year student) in Computer Science or similar education. 

To submit your application, please send your CV to  jobs@nextnine.com and reference the job title in the subject line. 

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.