Award-Winning Software Offers Enhanced Compliance, Advanced
User-Personalization and Easy-to-Use Functionality
New York, Tel Aviv - NextNine, the leading global provider of proactive, automated, remote service and support solutions for business-critical systems, today announced the immediate availability of NextNine Service Automation (NSA) Version 4.0. This software, which has been honored by Gartner, Deloitte and Customer Inter@ction Solutions for its innovation, effectiveness and results, offers improved workflows, advanced user personalization and enhanced functionality for compliance with regulation such as HIPAA and SOX.
“NSA V 4.0 represents a new paradigm in technical service and support,” said Adi Dulberg, CEO, NextNine. “Our vision is to make support a direct driver of customer loyalty and profitability. NSA and the Virtual Support Engineer™ were developed with the aim of enabling technology vendors to easily, yet efficiently service their customers’ with a scalable, secure, customizable solution that leverages existing best-practices and ensures maximum system uptime and bottom-line cost savings. With NSA V 4.0, we have provided the market with the most effective, comprehensive offering to-date.”
NextNine Service Automation Version 4.0, by virtue of its automated, proactive, preventive nature, empowers organizations to cost-effectively improve the level of customer service they provide, thereby increasing customer satisfaction and by extension, customer retention and loyalty.
Also of note, is that this latest offering from NextNine provides support engineers with the means to ensure full compliance with HIPAA regulations, 21CFR and Sarbanes Oxley (SOX) throughout the support process.
NSA VERSION 4.0 ENHNACEMENTS INCLUDE:
Ad-Hoc Diagnostics: Enables quick, accurate remote diagnoses of both standard and proprietary operating systems and applications, including Windows, UNIX and Linux, using a wide variety of protocols such as Telnet, SSH, SNMP, TL-1, WMI, FTP.
Advanced Usability: New graphical user interface and one-click navigation allow a higher-level of user personalization.
Application modeling: Enhanced capabilities for modeling complex distributed applications.
Alarm Management: Improved rule definitions and alarm correlation ensure timely receipt of necessary alarms. A new northbound interface enables NSA's Site Server to send SNMP notifications directly to the network management system.
Reporting: Enhanced reporting mechanism enables easy creation of custom reports, converting data into business information.
Remote Access: Enhanced remote access capabilities and tunneling of various protocols including Telnet, VNC and Web.
Security Policy: Superior server security and improved end-customer supervision of remote desktop activities.
NextNine’s unique, proactive Support Automation Software and Virtual Support Engineer™ provide technology vendors with the means to differentiate themselves in today’s overcrowded marketplace by providing a scalable, cost-effective solution that will increase customer loyalty and strengthen bottom-line profitability.
About NextNine
NextNine, founded in 1998, is the leading global technology provider of automated, remote service and support solutions for business-critical systems. The company’s distributed software platform provides remote automation of service and support processes, with key functionality including proactive monitoring, preventive maintenance, installed-base inventory tracking, software distribution, system audits and best-practices analysis. The NextNine Service Automation suite has been deployed by global leaders such as Comverse (NASDAQ: CMVT), LogicaCMG (LSE: LOG; Euronext: LOG) and airwide solutions. For more information, visit us at www.NextNine.com