NextNine and Customers Shed Light on Proven Support Strategies at
Leading Industry Conference
San Diego (May 7th, 2007) – NextNine, the leading global provider of innovative support automation solutions, today announced that in addition to exhibiting at booth 19, company leadership will join executives from its customers GE Healthcare and Invensys in presenting at the Service and Support Professionals Association (SSPA) Best Practices Conference. The conference is being held May 6-8, 2007, at the Sheraton San Diego Hotel & Marina.
The NextNine customer and executive speaking agenda is as follows:
Monday, May 7, 2007
2:00 PM – 3:00 PM
Tools & Technology – From Reactive to Proactive: Beginning the Journey
• Eric Larson, Lead Software Engineer, GE Healthcare
• Michael Coden, VP of Strategic Accounts, NextNine, Inc.
Tuesday, May 8, 2007
9:45 AM – 10:45 AM
Best Practices for Small & Medium Companies - Defending Efficiency and Optimization with Support Automation,
• Jenny Coleman, Manager, Service Tool Development, Invensys Process Systems
As several industry analysts have highlighted over the past year, brand loyalty is declining across vertical industries including healthcare, financial services and telecommunications. As such, ensuring maximum customer satisfaction has become the top priority. The aforementioned presentations bring to light proven strategies and tactics on how to create a high-touch service that provides customers with the level of service they need, while controlling costs and maintaining the scalability of the service mechanism.
At the core of NextNine’s award-winning Service Automation Platform is its patented Virtual Support Engineer™ (VSE). An innovative, small footprint Java software tool that can be downloaded on-demand or installed permanently at a customer site, the Virtual Support Engineer™ enables technical support organizations to automate data collection, diagnostics, resolution and maintenance. Its scalability and functionality allows an organization’s support team to establish a VSE presence at each customer site, facilitating dramatically higher service levels and supporting more customers – without increasing OPEX.
“Support automation is the foundation on which to build a proactive support organization that enables support engineers to deliver more efficient, practical support to customers,” said Adi Dulberg, CEO, NextNine. “The SSPA Conference in San Diego provides industry professionals with the latest and most innovative thinking in regard to navigating the ever-changing service and support landscape, and as such, is the ideal platform for us to share this critical information.”
For additional information regarding the SSPA Conference, please visit http://www.thesspa.com/conferences/sandiego/index.asp.
About NextNine
NextNine, founded in 1998, is the leading global provider of innovative support automation solutions. NextNine Service Automation Ecosystem Edition automates support processes for the entire service ecosystem to ensure efficient, superior services while maintaining low OPEX. The unique capabilities of NextNine's patented Virtual Support Engineer™ facilitate automation solutions including Self-Support, Assisted Support, Proactive Support, Managed Service and Partners Support. NextNine’s solutions are deployed by global leaders such as GE Healthcare, Allscripts, Comverse, Openwave and airwide solutions. For more information, visit us at www.NextNine.com