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Leading Process Control Provider Reinforces Service Excellence Leadership by Investing in Support Automation for Efficient Support Scalability
New York & Tel Aviv (July 11, 2007) – Fortifying its position as the market leader in innovative support automation solutions, NextNine (www.nextnine.com) today announced that Invensys Process Systems (www.ips.invensys.com) is leveraging the award-winning NextNine Service Automation platform to enhance current support mechanisms.
Seamlessly integrated into Invensys Process Systems’ Sentinel Monitoring System, NextNine Service Automation is a scalable, innovative support automation platform designed for the entire service ecosystem, including vendors, system integrators, enterprises and support providers. At the core of NextNine’s software platform is its patented Virtual Support Engineer™. An innovative, small footprint Java software that can be downloaded when needed or installed permanently at the customer site, the Virtual Support Engineer™ functions as an automated on-site support engineer for all support communications, automating data collection, remote diagnostics, resolution and maintenance. The NextNine Service Automation platform empowers organizations to deliver dramatically higher service levels and scalability to support more customers without increasing staff.
Invensys chose NextNine's platform for its ease of use, support of multiple protocols (including Telnet, SSH, Web, Desktop) and secure communications especially when delivering remote support to mission critical customer sites worldwide. A key target for Invensys is to deliver efficient, secure, 24X7 support to its global client base. The NextNine Service Automation platform plays a significant role in helping Invensys achieve that goal.
"When reviewing vendors offering support automation solutions, the decision of which vendor to choose was made very easy by NextNine's flexibility to adapt to Invensys' broad product base, along with its ease of use," said Jenny Coleman, Program Manager, Remote Services at Invensys Process Systems. "Overall, working with NextNine has been stellar. This is imperative for our future growth regarding Remote Support."
“According to IDC research, almost 50% of a company's IT budget is spent on supporting their hardware and software. As such, it's no surprise that support teams are under tremendous pressure to meet clients' demand for a significant reduction in support costs,” said Sherry Harmon, President, NextNine, Inc. “Given the high percentage spent on support proportionate to overall IT budgets, reducing this cost component is a top priority for organizations such as Invensys, in whose industry even the smallest incremental change in processes can have a significant impact on the bottom line. In fact, through its use of NextNine Service Automation, Invensys is able to have support directly contribute to the bottom line by re-allocating its experienced, onsite human capital who are now free to focus specifically on production metrics for customers. We are excited to welcome Invensys into the NextNine family, and to help them take their reputation for service excellence to the next level.”
About Invensys
Invensys is the world leader in industrial asset performance management, a strategy designed to help today’s industrial enterprises effectively balance the availability and utilization of their production assets to match changing business requirements. In addition to its rapidly expanding Global Solutions and Performance Management services groups, Invensys’ automation business includes a variety of industry-leading brands such as Foxboro, Triconex, SimSci-Esscor, Wonderware and Avantis, whose products are installed in more than 100,000 plants around the world. These range from small hybrid and batch plants to the world’s largest upstream projects, refineries, gas plants, petrochemicals plants, power plants, and pulp and paper mills. For more information on Invensys’ process automation business, please visit www.ips.invensys.com.
The Invensys Group (www.invensys.com) is headquartered in London and is listed on the London Stock Exchange, with approximately 30,000 employees working in 60 countries.
About NextNine
NextNine, founded in 1998, is the leading global provider of innovative support automation solutions. NextNine Service Automation Ecosystem Edition automates support processes for the entire service ecosystem to ensure efficient, superior services while maintaining low OPEX. The unique capabilities of NextNine's patented Virtual Support Engineer™ facilitate automation solutions including Self-Support, Assisted Support, Proactive Support, Managed Service and Partners Support. NextNine’s solutions are deployed by global leaders such as GE Healthcare, Allscripts, Comverse, Openwave and airwide solutions. For more information, visit us at www.NextNine.com
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