New York and Tel Aviv (September 27, 2007) – NextNine (www.nextnine.com), the leading global provider of remote support automation solutions, today announced that John Nebergall, Senior Vice President Client Support, Allscripts, will present a breakout session and case study at the Service and Support Professionals Association (SSPA) Services Leadership Conference in New Orleans, LA, September 30-October 2, 2007. Mr. Nebergall will co-present with NextNine Vice President of Marketing and Strategy, Gil Levonai.
During the “Innovative Support Technology, Proactive Support Automation: A Case Study,” scheduled for October 2, 9:30 AM, Mr. Levonai and Mr. Nebergall will detail how Allscripts harnessed NextNine Service Automation to deliver added value to their customers with proactive, preventive support. Conference attendees will hear firsthand about the firm’s original challenges, and the support automation technology chosen to overcome the aforementioned obstacles. In addition, the speakers will highlight the specific steps taken to successfully go proactive and address the scalability hurdle.
“Allscripts is a globally recognized leader in the eHealthcare marketplace and is very-well respected for its ongoing commitment to providing the highest-levels of service and support,” said Gil Levonai, Vice President, Marketing and Strategy, NextNine. “We look forward to attending the SSPA Services Leadership Conference and to discussing the latest industry innovations and strategies with colleagues from around the world.”
The second annual Services Leadership 2007, themed Enabling Breakthrough Customer Success, is the only conference designed specifically for support management and leaders in the industry. For additional information, please visit http://www.thesspa.com/conferences/neworleans2007/index.asp.
About NextNine
NextNine, founded in 1998, is the leading global provider of innovative remote support automation solutions. The NextNine Service Automation platform enables technical support organizations to automate support processes and deliver remote monitoring remote diagnostics, self-healing and more. The unique capabilities of NextNine's patented Virtual Support Engineer™ technology facilitate automation solutions including Self-Support, Assisted Support, Proactive Support, Managed Service and Partners Support. Using NextNine solutions, vendors and their partners can efficiently meet the demand for support while increasing customer satisfaction and reducing support costs. NextNine’s solutions are deployed by global leaders such as GE Healthcare, Allscripts, Comverse, Openwave and airwide solutions. For more information, visit us at www.NextNine.com