New Services Ensure Successful Implementation of Remote Product Service Technology
NEW YORK – NextNine, a global provider of remote product service solutions, today announced the launch of newly designed services to ensure the success of its expanding customer base. These services leverage NextNine’s experience of working with some of the world’s leading companies, including Motorola, GE Healthcare, ABB and Honeywell, to implement successful remote service offerings.
The NextNine JumpStart™ service is designed to enable new customers to derive value from NextNine’s remote service software platform within 60 days. It consists of discovery workshops, tailored training sessions, exercises and tutorials that guide organizations from initial design to actual implementation at the end-customer site.
The NextNine CARE™ (Continuous Assessment and Review) service is designed to ensure that existing customers’ remote service implementations are constantly optimized and meet industry best practices for design, scalability and performance.
“Over the years, we have accumulated vast knowledge and expertise in all aspects of remote service” Said Tomer Bogin Chief Operations Officer at NextNine. “Our new services incorporate best practices for remote product service design, implementation, go-to-market and organizational alignment. I am confident that our revamped services will allow both our new and existing customers to derive even more value from their remote service investment”.
More information on NextNine’s new services can be found on the NextNine website. Additionally, NextNine will host a webinar titled “The 7 Deadly Sins of Remote Product Service” on January 20, 2010 at 9:00am PST / 12:00pm EST. This webinar will detail the common mistakes that organizations make when planning and deploying remote service offerings, and will describe how NextNine services are designed to help organizations avoid these mistakes and ensure successful deployments.
About NextNine
NextNine provides Remote Product Service solutions that enable manufacturers of business-critical systems to remotely service their products at the customer site. With remote service, organizations are able to proactively discover and diagnose problems using remote monitoring, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, GE Healthcare, ABB and Honeywell utilize NextNine’s platform to reduce support costs, drive new service revenues and increase customer satisfaction.