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NextNine and ABB to Present Conference Session on Innovative Remote Service Strategies

01 June, 2009

 

John Dubay, ABB Business Development for Remote Service and Michael Coden, NextNine Vice President, to present at IQPC Remote Device Monitoring & Management Summit

 

NEW YORK, Tel Aviv Israel – NextNine (www.NextNine.com), a global provider of remote product service solutions, today announced that it will present a conference session at the upcoming Annual Remote Device Monitoring & Management Summit taking place in Boston on June 22-26.


The session, entitled “Innovative Strategies for Maximizing Remote Service Revenue”, will outline the most successful remote service strategies used by ABB, as well as other NextNine customers, to not only reduce the cost of service delivery, but to also generate new service revenue streams that impact the bottom line.


“With increased product commoditization and continued economic slowdown, several of our customers turn to smart services for competitive differentiation and service revenue generation,” said Michael Coden, Vice President of Strategic Accounts at NextNine. “Our customers, such as ABB, have been able to leverage NextNine’s flexible remote service platform and NextNine’s cumulative remote service experience to craft winning strategies. This session is an excellent opportunity to showcase the thought process that goes into creating a winning remote service strategy, as well as the results our customers have achieved.”


The 6th Annual Remote Device Monitoring & Management Summit takes place at the Royal Sonesta Hotel in Boston on June 22-26. It will feature several speakers who will discuss how Remote Device Monitoring and smart services are continuing to bring about increased opportunity despite a very difficult economic environment. Remote Device Monitoring allows users to capitalize on the many benefits including a strong ROI, enhanced product offerings, greater customer satisfaction and loyalty, and environmentally sound opportunities.


About NextNine
NextNine provides Remote Product Service solutions that enable product manufacturers to remotely monitor and service their products at the customer site. With remote service, organizations are able to proactively discover and diagnose problems, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, Invensys and GE Healthcare utilize NextNine’s platform to reduce support costs, drive service revenues and increase customer satisfaction.
For more information, please visit us at www.NextNine.com

 

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NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.