RIS/PACS/3D Applications Leader Reinforces Commitment to Service Excellence
New York & Tel Aviv – Reinforcing its position in the expanding healthcare marketplace, NextNine (www.nextnine.com) today announced that INFINITT North America, a developer of medical imaging software, is leveraging NextNine's award-winning Support Automation platform to enhance support mechanisms for its RIS/PACS/3D applications.
INFINITT's Omni ITS system, powered by NextNine, enables INFINITT to monitor the customer's system performance 24X7 both remotely and in real time. When the system detects the start of a problem, it will automatically diagnose the issue and collect the data necessary to minimize resolution time. Omni ITS can also undertake self-healing wherein recurring issues can be identified and fixed automatically without human intervention. For PACS and RIS applications, increased service levels translate into superior patient care.
At the core of NextNine’s software is its patented Virtual Support Engineer™ (VSE), a small footprint Java software which functions as an automated on-site support engineer for all support communications, data collection, remote diagnostics, problem resolution and ongoing maintenance.
“With over a decade of experience in PACS and 3D, we take great pride in our ability to guarantee responsive and reliable customer service before and after implementation of our system; NextNine’s support automation platform helps us keep that promise,” said David Smarro, CEO, INFINITT North America. “Ultimately, this solution improves INFINITT customers' system availability, minimizes any disruption in performance, and significantly reduces our support costs.”
INFINITT chose NextNine's platform for its agent-less architecture, flexibility, ease-of-implementation, and proven ROI. The VSE's agent-less architecture allows INFINITT to deploy a single VSE at each customer site. The VSE is flexible enough to monitor each component of the system using both well-known and proprietary protocols. Already in use in more than twenty healthcare facilities worldwide, INFINITT is able to add an additional site in less than 24 hours.
"We are honored to include INFINITT in our customer list" said Shmulik Aran, CEO, NextNine. In the past few years we have witnessed the increasing adoption of support automation by organizations of different sizes and industries. Forward thinking organizations such as INFINITT understand the importance of service excellence to their customers and are leading the way in delivering, proactive, automated, support enabled by the NextNine Support Automation Platform"
About NextNine
NextNine is a global provider of support automation solutions. Its patented, award-winning Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders including Motorola, Invensys, Allscripts and Comverse utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.
NextNine is a privately held company headquartered in Tel Aviv with U.S. headquarters in New York. For more information, please visit us at www.NextNine.com