Customers

Our customers are global leaders in their respective industries and share the same vision - using remote product service to transform the way they service their customers. Our customers are recognized for providing outstanding service, while reducing costs and maximizing service profitability and customer satisfaction.

  • Motorola

    Motorola provides cable head-end systems to the world’s leading cable operators. Motorola has been using NextNine since 2004 to remotely service and support its systems.

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  • Honeywell

    Honeywell Process Solutions, a leader and pioneer in automation controls, deploys NextNine across 4 different continents to deliver value-adding remote services to a large variety of customers in oil & gas, paper and pulp, power generation and metals. 

  • GE Healthcare

    GE Healthcare, the world's leading provider of transformational medical technologies and services, uses the NextNine platform for its RIS and PACS products to deliver maximum system availability.

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  • ABB

    ABB , a leader in power and automation technologies operates in around 100 countries and employs about 120,000 people. ABB uses NextNine for remote service and support to a wide variety of products in multiple geographies.
    Visit www.abb.com/remotediagnostics for more information on ABB's remote service offering.

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  • Comverse

    Comverse, the world’s leading provider of software and systems enabling value-added services for voice, messaging, mobile Internet, converged billing and active customer management, uses NextNine's remote service software to proactively and automatically prevent issues at customer sites in over 30 countries around the world.
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  • Invensys Process Systems

    Invensys Process Systems is a leading enterprise technology and software provider in the process manufacturing and plant optimization space. In addition to proactive and remote support, Invensys harnesses NextNine to program and retain knowledge required to support its systems, and capture data to ensure their customers' manufacturing plants run at optimal efficiency
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  • Allscripts

    Allscripts is a leading provider of clinical software, connectivity and information solutions used by over 40,000 physicians to improve healthcare. Allscripts uses NextNine to efficiently scale its support organizations and remotely support its growing customer base.
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  • BigBand Networks

    BigBand Networks , a leading innovator in video networking, uses NextNine to provide customers round-the-clock insights into the health of their BigBand switched digital video (SDV) systems. Proactive monitoring and comprehensive, real-time reporting enable BigBand to improve network availability and reduce operating expenses.
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  • Openwave

    Openwave an independent provider of software solutions for the communications and media industries, has integrated NextNine into its Premier Support and Proactive Service offerings. 

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  • Alvarion

    Alvarion provides innovative wireless network solutions and leveraged the NextNine Service Automation platform to deliver its remote monitoring and support solution, ARMS, to its WiMAX customers.

  • Infinitt North America

    INFINITT North America  provides PACS and 3D solutions to the healthcare industry and uses NextNine to proactively monitor systems and automatically resolve system issues.

  • airwide solutions

    airwide solutions, a provider of solutions for next generation mobile messaging and wireless internet infrastructure, has been using NextNine since 2005. airwide uses NextNine Service Automation to offer premium services based end-to-end managed service support.
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  • Logica

    Logica is a leading IT and Business service company that uses NextNine for automated incident prediction, detection, escalation, logging and a root-cause analysis of emerging problems

  • Formula Telecom Solutions

    Formula Telecom Solutions, a provider of Billing, CRM and Business Control solutions, uses NextNine to deliver better service and support via proactive monitoring, automation of issue diagnosis, resolution and escalation as well as remote support and preventive maintenance

     

     

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.