Corporate Overview

NextNine’s mission is to improve the performance of its customers’ service organizations via automated, proactive, remote product service. NextNine Service Automation, the company's patented, award-winning software platform allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of technical issues before they cause disruptions or downtime.

 

NextNine’s customer base consists of some of the world’s leading companies including Motorola, ABB, GE Healthcare and Comverse, which utilize NextNine’s platform to maximize system uptime, cost-effectively increase customer satisfaction, scale to support additional customers, reduce support costs and generate service revenues.

 

The company is committed to delivering innovative solutions that provide maximum value to its customers, and making support more efficient while ensuring the lowest total cost of ownership. 

 

NextNine was founded in 1998 and is a privately held company headquartered in Tel Aviv with U.S. headquarters in New York.

 

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NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.