NextNine’s mission is to improve the performance of its customers’ service organizations via automated, proactive, remote product service. NextNine Service Automation, the company's patented, award-winning software platform allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of technical issues before they cause disruptions or downtime.
NextNine software is used by market leaders including Motorola, Honeywell and GE Healthcare. It has revolutionized service organization, delivering results such as a 10% reduction in support delivery costs, 90% reduction in critical issues, millions of dollars in additional service revenues and increased system uptime.
The company is committed to delivering innovative solutions that provide maximum value to its customers, and making support more efficient while ensuring the lowest total cost of ownership.
NextNine was founded in 1998 and is a privately held company headquartered in New York.
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