Inventory and Configuration Management

Every customer support representative has experienced the agony of asking customers for information about their existing configuration and installation. Customers in turn, are frustrated that their service provider has no knowledge of their environment, and that valuable time is spent asking for basic information.

This problem is even more acute when supporting complex, business critical products, in which systems can consist of dozens of servers, downtime cost is expensive and service contracts carry a high price tag.


Features and Benefits:

  • View reports of what is actually installed in the field, complete with any custom data you choose to display
  • Discover changes in configuration or inventory to quickly pinpoint problems
  • Bill your customers for any additional components they may have installed
  • Segment your customers for marketing purposes based on what they actually have installed
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.