File Transfer

Retrieving the right files (e.g. log files and configuration files) from your customer can speed up problem resolution and provide instant insight. Time is often wasted waiting for customers to manually send the files required to handle a specific issue. Even once files are received, the solution often lies in older versions of these files which can no longer be accessed.


Features and Benefits:

  • Collectively gather files from multiple devices and multiple customer sites with just a few clicks
  • View older versions of files you have collected (e.g. last week’s log file)
  • Retrieve large files (300+MB) even over intermittent connections
  • Transfer files directly between customer sites
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.