Automated Diagnostics and Corrective Actions

NextNine’s diagnostics application automates complex, manual and time-consuming workflows required to diagnose problems and remotely resolve issues. Service engineers can now retrieve pre-analyzed log files, configuration information, and system information and application data at a click of a button.


Automated diagnostics mean your engineers can use their time for complex analysis, not repetitive and mundane data collection. It also lets each support engineer tap into the expertise of your best product experts by executing predefined rules, created using the NextNine Rule Builder, that collect, analyze and display the data.


Remote Diagnostics Features and Benefits:

  • Drastically reduce resolution time by automating the collection and analysis of data required for problem diagnosis
  • Execute rules to collect multiple data points from multiple products and/or customer sites
  • Run diagnostics on-demand or schedule collection routines to collect data when you need it or during off-hours
  • Use built-in reports and dashboards to view trend information and automatically highlight problem areas 
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automate the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.