WHAT WE DO

NextNine provides a software platform for Remote Product Service (RPS) that enables technology manufacturers to remotely monitor and service their products at the customer site. With remote service, our customers are able to proactively discover and diagnose problems, ensure optimal system performance through preventive maintenance and gain valuable product usage insight.  More...

Highlights

Resource Center

Webinars

  • The Truth Behind Proactive Support featuring Openwave
    Download
  • The 7 Deadly Sins of Remote Product Service
    Download

White Papers

  • IDC - Enabling the New Breed of Support Provider
    Download
  • Aberdeen Group - The Evolution of Remote Product Service
    Download
Go to Resource Center

Customers

GE_Motorola
IPS_Allscript
Alvarion_Comverse
Openwave_Airwide
More Customers
NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automates the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime.