WHAT WE DO

NextNine provides a software platform for Remote Product Service (RPS) that enables technology vendors and equipment manufacturers to remotely monitor and service their products at the customer site. With remote service, our customers are able to automate the discovery, diagnosis and resolution of technical problems, ensure optimal system performance through preventive maintenance and gain valuable product usage insight.  Learn More >

Resource Center

Webinars

  • The Truth Behind Proactive Support featuring Openwave
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  • Remote Service - Taking Your First Baby Steps
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White Papers

  • IDC - Enabling the New Breed of Support Provider
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  • Aberdeen Group - The Evolution of Remote Product Service
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Highlights

NextNine is a global provider of support automation solutions. Its Virtual Support Engineer™ allows technology vendors to proactively monitor and service their products at the customer site and automates the discovery, diagnosis and resolution of problems before the customer is disrupted. Global leaders utilize NextNine’s platform to cost-effectively increase customer satisfaction, reduce support costs, secure service revenues and maximize system uptime. Remote Monitoring System | Automated Support | Preventive Maintenance | Proactive Monitoring | Proactive Support | Remote Access Automation | Prevent Downtime | Increase Uptime | Remote Service Automation | Service Management Platform